Privacy Policy

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Last updated: January 15, 2026

Welcome to haneda.taxi. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. We are committed to respecting your privacy in accordance with Japanese laws (including the Act on the Protection of Personal Information, APPI) and global best practices.

1. What Personal Information Do We Collect?

We may collect the following types of personal information:

  • Contact details: name, email address, phone number.

  • Travel information: pickup/drop‑off addresses, flight numbers, travel dates and times.

  • Device/usage data: IP address, browser type, pages viewed, session duration (via cookies and analytics tools).

  • Communications: records of emails, chats, or calls with our support team.

2. How Do We Use Your Information?

We use your personal information for:

  • Providing our services: booking and managing taxi rides, coordinating with drivers, sending trip confirmations and reminders.

  • Customer support: answering inquiries, resolving issues, and improving our service.

  • Legal compliance: meeting tax, accounting, and regulatory requirements in Japan.

  • Analytics and improvement: understanding user behaviour to enhance our website.

3. Who Do We Share Your Information With?

We do not sell or rent your personal data. We may share it only with:

  • Drivers: limited details (e.g., pickup address, passenger name, flight number) needed to complete your ride.

  • Legal authorities: if required by law (e.g., court order, anti‑fraud investigations).

  • Service providers: trusted partners for IT, analytics, or customer support (under strict data protection agreements).

4. Data Security

We implement industry‑standard measures to protect your data:

  • Encryption (SSL/TLS) for data in transit.

  • Secure servers and access controls.

  • Regular security audits and staff training.

  • Pseudonymization where possible.

Despite our efforts, no online service can guarantee 100 % security. 

5. Your Rights (Under APPI and Global Standards)

As a data subject, you have the right to:

  • Access your personal data held by us.

  • Correct inaccurate or incomplete information.

  • Delete your data (subject to legal/contractual retention requirements).

  • Withdraw consent for data use (without affecting prior processing).

  • Lodge a complaint with the Personal Information Protection Commission (PIPC) of Japan.

To exercise these rights, contact us at:
Email: info@haneda.taxi

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences (e.g., language).

  • Analyze traffic (via Google Analytics, etc.).

  • Personalize content and ads.

You can manage cookies via your browser settings. Note: disabling essential cookies may affect site functionality.

7. Children’s Privacy

We do not knowingly collect data from minors without parental consent.

8. International Data Transfers

If you access our site from outside Japan, your data may be transferred to and processed in Japan. We ensure adequate protection under APPI and international frameworks (e.g., cross‑border data transfer agreements).

9. Retention Period

We retain your personal data only as long as necessary:

  • Booking records: up to 5 years for tax/legal purposes.

  • Support inquiries: up to 2 years.
    After this, data is securely deleted or anonymized.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in laws or our practices. The latest version will always be posted here with a new “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

For questions, requests, or complaints about your data, please contact:

 

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