Cancellation Policy

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+81 80-5931-1663
Last updated: January 15, 2026

Thank you for choosing Haneda.Taxi. This Cancellation Policy outlines the terms for modifying or cancelling your taxi booking. Please read it carefully before making a reservation.

1. Free Cancellation Window

You may cancel your booking free of charge if you notify us at least 24 hours before your scheduled pickup time.

  • How to cancel: сontact our support team via:
  • Refund. If you prepaid for your trip, a refund is available. A full refund will be processed to your original payment method within 5-7 business days. Please note that any cancellation fees will be charged to the customer.

2. Late Cancellations (Less Than 24 Hours Before Pickup)

If you cancel less than 24 hours before your scheduled ride, a cancellation fee will apply:

  • Fee amount: 50 % of the total booking cost.
  • Example: For a ¥10,000 booking, the fee is ¥5,000.

Exceptions: No fee applies if:

  • Your flight is cancelled or delayed by more than 2 hours (provide proof, e.g., airline notification).
  • You experience a medical emergency (a doctor’s note may be required).

3. No‑Show Policy

If you do not cancel and do not appear for your booking:

  • The full booking amount will be charged.
  • We reserve the right to block future bookings from your account.

4. Modifying Your Booking

You may change your pickup time, date, or address without penalty if done at least 24 hours in advance.

  • How to modify: contact support via e-mail info@haneda.taxi.
  • Fees: No charge for changes within the 24‑hour window. After that, a ¥1,000 administrative fee may apply.

5. Force Majeure Events

We waive cancellation fees in cases of:

  • Natural disasters (earthquakes, typhoons).
  • Government travel restrictions (e.g., pandemic lockdowns).
  • Airport closures or major transport disruptions.

In such cases, notify us as soon as possible. We may require official documentation to confirm the event.

6. Group Bookings (5+ Passengers)

For group transfers, special terms apply:

  • Free cancellation up to 48 hours before pickup.
  • Cancellations within 48–24 hours: 30 % fee.
  • Cancellations within 24 hours or no‑show: 100 % fee.

7. Refunds and Payments

  • Refund method: Original payment method (credit/debit card, PayPal, etc.).
  • Processing time: 5–7 business days (may vary by bank/provider).
  • Partial refunds: Only for late cancellations (after deducting the applicable fee).
  • Non‑refundable items: Third‑party service fees (e.g., credit card processing) are not refunded.

8. How to Submit a Cancellation Request

  1. Email: Send a request to info@haneda.taxi with your booking reference number.
  2. Phone: Call us at +81 80-5931-1663.

Required information: Your full name, contact information, date and time of travel, reason for cancellation (if applicable).

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on our website. We encourage you to review it periodically.

10. Contact Us

For questions about cancellations or refunds, please contact:

Note: By making a booking, you agree to abide by these cancellation terms. We recommend reviewing this policy before confirming your reservation.

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